ITIL® 4 Foundation

Cui îi este dedicat cursul?

The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification benefits roles such as:

• Business Managers
• Business Process Owners
• DevOps Team Members
• IT Consultants
• IT Developers
• IT Management
• IT Support Staff
• Service Providers
• System Integrators

Cunoștințe și abilități inițiale

None

Prezentarea cursului

You will benefit from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean, Agile and DevOps.

Ce subiecte abordează cursul

• Course Introduction
• Service Management: Key Concepts  
• The Guiding Principles
• The Four Dimensions of Service Management
• The Service Value System - Part 1
• The Service Value System - Part 2
• Continual Improvement
• The  ITIL Practices – Part 1
• Exam Preparation Guide

Ce abilități se dobândesc în urmă cursului

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.  
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices and how they contribute to value chain activities.