ITIL® 4 Create, Deliver and Support

Cui îi este dedicat cursul?

• individuals who are continuing their journey in service management
• ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services 
• those responsible for their end-to-end delivery 
• holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Cunoștințe și abilități inițiale

• ITIL® 4 Foundation certification 

Prezentarea cursului

This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

Ce subiecte abordează cursul

• Course Introduction
• Module 1: Organization and Culture
• Module 2: Effective Teams
• Module 3: Information Technology to Create, Deliver and Support Services
• Module 4: Value Streams
• Module 5: Value Stream to Create, Deliver and Support Services
• Module 6: Value Stream forUser Support
• Module 7: Prioritize and Manage Work
• Module 8: Commercial and Sourcing Considerations
• Exam Preparation 

Ce abilități se dobândesc în urmă cursului

• Understand how to plan and build a service value stream to create, deliver, and support services  
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams  
• Know how to create, deliver and support services