Certified Agile Service Manager (CASM)

Duration: 2 Days Course


This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management
processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in
the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring
together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end
Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just
enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome
constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams
to get more done.
This course positions learners to successfully complete the Certified Agile Service Manager exam.

Target Audience:
The target audience for the CASM course is
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees and managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement and DevOps initiatives
- Internal and external suppliers Process stakeholders


Agile thinking and values into service management
The learning objectives for Certified Agile Service Manager Scrum roles, artifacts, and events as it applies to both products and
(CASM) include an understanding of: processes
What does it mean to “be agile?” The two aspects of Agile Service Management:
The Agile Manifesto, its core values, and principles Agile Process Improvement–ensuring processes are lean and
deliver “just enough” control
Agile concepts and practices including ITSM, Kanban, Lean and
DevOps Agile Process Design–applying Agile practices to process design
Learn about SCRUM from a product and process perspective

Completion of pre-class assignment
Familiarity with IT service management processes and ITIL is